– Why are my zoom breakout rooms not working

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If during your meeting breakout rooms are not working as expected, the following may be the cause:. If you want to pre-assign participants to breakout rooms when scheduling your meeting, first find out which email address is associated with the participant’s Zoom account.

Read more about pre-assigning participants to breakout rooms. Invite Duke participants using their NetID duke. To ensure they’re logged in correctly, Duke participants should do the following:. Note: If the participant is unable to log in, they do not have a Duke Zoom account.

All Duke faculty, staff and students are eligible for an account. To obtain an account, users should do the following:.

Non-Duke participants should make sure to join the meeting while logged in to the Zoom account that was invited. To avoid appearing as a guest and being unable to join a breakout room, participants should log in to the Zoom account that was invited. Zoom client versions 5. To update the client, with the Zoom desktop application open, do the following:.

Search form What can we help you with? Gomes, Jr. Zoom Meetings: Troubleshooting Breakout Rooms. If during your meeting breakout rooms are not working as expected, the following may be the cause: Inconsistent email addresses: The participant’s meeting invitation reflects a Zoom account email address different from the one that they are joining from e.

Guest anonymous participation: The participant has not logged into a Zoom account before joining, and appears as a guest. Outdated client: The participant has an older version of the Zoom client and is trying to self-select a breakout room.

The Sign In window appears. Click Sign in with SSO. Enter duke for the company domain and click Continue. Follow the prompts to log in.

Click Sign In. Follow the prompts to log in with Duke credentials. If the user is eligible, the account is automatically created, and the Duke Zoom page appears and displays upcoming meetings. Once logged in, the user should re-attempt to join the meeting and visit a breakout room. Non-Duke participants Non-Duke participants should make sure to join the meeting while logged in to the Zoom account that was invited.

Guest participation To avoid appearing as a guest and being unable to join a breakout room, participants should log in to the Zoom account that was invited. Outdated client Zoom client versions 5. Follow the prompts to update and install the latest version.

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Zoom Breakout Rooms – EscapeWire Solutions

 
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